Terms of Service
These terms cover use of this website and the basis on which Sunnyvale Window Replacement provides estimates and carries out work.
Your signed contract governs your specific job and takes precedence over anything on this page.
Use of this website
The content here is provided to help homeowners understand window replacement work. It is general guidance about how these jobs run, not a specification for your house and not a quote. Nothing on this site creates a contract.
Estimates and quotes
We do not quote prices over the phone or online. A quote is issued in writing after an in-person measure, and it names the openings, the product line, and the labour included. A quote is valid for the period stated on the document itself.
What a flat quote covers
Our written quote holds for the scope described in it. The exception we state openly is concealed damage, such as rot or failed framing found only once the old unit is removed. Where we find it, we stop, show you, and price the additional work before continuing.
Scope of work
Work is limited to what the signed contract describes. Changes to the scope after signing, including added openings, changed operating styles, or changed glass packages, are handled as a written change order and may affect lead time.
Lead times and scheduling
Replacement units are manufactured to your openings, so lead times are estimates given in good faith and depend on the manufacturer. We tell you promptly if a date moves. We are not liable for manufacturer or supplier delays outside our control.
Permits and approvals
Where the work requires a City of Sunnyvale permit and Title 24 documentation, we prepare and submit it. Inspection scheduling is set by the city. Where a homeowners association governs exterior appearance, approval remains the owner's decision, and we assemble the submittal package.
Warranties
You receive two separate written warranties: the manufacturer's on the units, glass, and hardware under its own terms, and ours on the installation work. Warranty terms are set out in those documents. Neither covers damage from impact, alteration by others, or failure to maintain the units.
Payment
Payment terms, including any deposit and the schedule for the balance, are stated in the signed contract. We do not require full payment before work is complete.
Limitation of liability
Our liability is limited to the work described in the contract and the remedies set out in our written installation warranty. We are not liable for indirect or consequential losses. Nothing here limits rights you have under California law that cannot be waived.
Governing law
These terms and any contract with us are governed by the laws of the State of California, and any dispute is subject to the jurisdiction of the courts of Santa Clara County.
Questions About These Terms
Call the office before you sign anything if a clause is unclear. We would rather explain it than argue about it later.
(408) 547-4680